Frequently Asked Questions
Please click on the link most appropriate to your question:
How to use our Website
The following sections provide guidance on using various aspects of our website. Please also read our Terms and Conditions of Trading (PDF document).
- How to Shop
- Despatch Timescales and Carriage Charges
- Artwork Requirements
- Decoration Options for Glass Orders
- Engravers’ Mask Orders
- Returns Policy
We also have some very useful Information Sheets (all PDFs) covering various aspects of our business, including advice on engraving, printing and artwork.
Free Web Page or Website
If you are registered Wholesale user of this site, you can sign up for a free web page or website. This will allow you to use our products and associated information in your website. Or we can develop a standalone website for you.
When you have logged in read more about this opportunity.
Suggestions or Having Problems?
If you are having problems with our website, or if you have a suggestion for improving our website or business, please contact us.