I have sent you an order – can I add to it?
Yes, you can add, amend or remove plain (blank) glass items from an order until we have sent you an e-mail indicating that the order is ‘being packed’.
For Engraved or Printed orders, you can do the same until we start engraving or printing. We will then send you an e-mail indicating that this is proceeding.
If you are paying by via a BACS you may find that amendments or additions are not possible because the order has already entered our accounting system. Under these circumstances please contact us and we will usually be able to change your order.
Can I place an order for plain (blank) glass and have it held waiting for me to add to it?
No, but you can create a new order and not send it to us. It will appear in your list of open orders. You can add, amend or remove items. We don’t act on any order until it is sent to us.
You can add to an order until it is ‘scheduled’.
If you are paying by via a BACS you may find that amendments or additions are not possible because the order has already entered our accounting system. Under these circumstances please contact us and we will usually be able to change your order.
Will I get updates on my order?
Our website automatically updates you at every stage your order reaches in our system. Ask for our Website Information Sheet and you will gain valuable knowledge about this powerful business tool.
Is there a Maximum order limit – how much can you handle?
No, there is no maximum, although current stock levels, lead times on supplier’s deliveries and your own lead time are all factors in determining the viability of an order. Let’s talk about your requirements – we will not take an order on and then let you down (short of war or pestilence!).
The item is a gift for my spouse. What steps will you take to ensure he/she does not know about the gift?
Make a note on your order and we will exercise absolute discretion if we need to ‘phone.
What if I want to cancel or change my order?
You can log in to your account and change any order up to the time you receive an email saying ‘Order Scheduled’. After that time, you need to ‘phone to change your order. After engraving or printing has been completed, we regret that we cannot refund, as per Regulation 13C of the Distance Selling Regulations 2000.
How can I see which sales are paid and which are not, or if they are part paid?
Please telephone or email Carl and ask for a Statement of your account. Please note that currently, we are not opening new credit accounts for customers.
How do I know which Invoice No. correlates to which sale?
The Sale Number appears on each Invoice.
How do I know when I will receive my order?
At time of ordering you will be able to enter your ‘Required By’ date. That date is the date by which you should receive your order. If your order is on a 24 hour service it will be sent the previous working day to your ‘Required By’ date. If your order is on a 48 hour service we will send it out 2 days prior to your ‘Required By’ date. Please note that we use ParcelForce who do not Guarantee their service.