When do you take payment?
Credit/Debit Card payments are taken at the point of despatch of your order.
Do you pass my details on to any third parties?
We do not pass on your details to anyone else for marketing purposes. We respect your privacy and will only contact you in the course of our business e.g. during the course of an order’s progress through our systems.
How secure will my payment details be when I have given them to you?
We use Stripe for credit and debit card payments. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.
I want to do regular business with you. Why can’t I have an account?
We are no longer opening credit accounts for customers. We believe that the age of extended credit is disappearing. We pay for goods up to 4 months in advance of receiving them. We then store those goods on our shelves before they are sold. To then offer extended credit is an expense which we feel is unwarranted.