Month: October 2018

We offer a variety of preset sizes of Standard Design masks.

You can stipulate a customised size of mask or tell us the size of the image you wish to produce.

Mask costs for custom sizes will be added to your order when we process your order.

Artwork Requirements are the same as for Glass Orders.

We aim to despatch mask orders same day as receipt, providing they are received by 1200hrs.

Mask Orders cannot be placed with Glass Orders.

Mask invoices are issued at the end of a month and are based on the total value of all orders placed during that month.

Payment by credit card or bank transfer is strictly due 14 days after invoice date for Mask invoices. Alternatively, a credit card number can be lodged with us for immediate payment on our raising the end of month invoice.

We are unable to accept mask orders via the website.

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There are many different decoration options for Engraved & Printed Glass orders. For example, you can choose to have an engraving on more than one face of an item. Our full set of options will be shown to you when you configure a product for your order.

If you have specific requirements for an item, please state these requirements in the Notes field of the item when you are ordering.

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Most products can be engraved and some can be printed with linework (words and drawings) or photo-engraved (from a photograph or greyscale graphic image).

When you place an order, you will be able to choose from our large range of standard designs, or upload your own design. You can also send artwork to us via e-mail or post.

Linework & Printing

All our artwork layouts are made using CorelDraw version X3.

For your own designs, we accept .cdr files (but not images scanned into Corel as bitmaps).

Alternatively artwork can be sent as a vectorised .eps or high resolution .tiff file. Glass is either engraved or it isn’t – the image must therefore be 100% black or 100% white – no colours or greys.

If you are selecting Printing, please ask for our information sheet regarding the difference between Pad Printing and Decal Transfer Printing.

Photo-engraving

We are able to faithfully reproduce photographs, including tones, onto glassware. We can also engrave graphic greyscale images.

Professionally taken photographs are always better than amateur ‘snaps’, because they generally have more tonal range (contrast). The more contrast, the better the photo-engraving. We can accept black and white, or colour photographs. High resolution scans are accepted in uncompressed (highest quality) .jpg format, or we can scan from originals sent in the post at a small additional charge.

Greyscale graphic images cannot contain any colour. They must be provided as .ai or .psd files.

Sizes of engraving are shown on our website. These are for guidance only. Depending on the engraving method used, sizes may not be able to be fully utilised.

We retain the right to artistic copyright on all artwork we prepare. We do not allow anyone else to make use of the artwork we prepare for you, nor do we relinquish our possession of that artwork to you, even if you pay an artwork charge.

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Blank glass orders are usually despatched the same or next day, providing stock is available.

Engraved or Printed glass orders are despatched a minimum of 3 working days from order, dependant on suitable artwork provided or proof approved.
A supa-fast surcharge is applied to orders despatched sooner than 3 working days and is automatically added during the checkout process.

Orders over £300 (excluding VAT) delivered to UK mainland, qualify for carriage paid (i.e. free) delivery. We despatch on a 48 hour delivery service, but, depending on your delivery location, you may be able to upgrade to 24 hour, Timed or Saturday delivery at the difference in cost.

There is a carriage charge for orders below £300 (excluding VAT) and these costs are shown during the checkout process and although extremely accurate, are for guidance only.

Depending on your location and contents of your order, various Shipping options are available:
ParcelForce (limited insurance), such as 24 hour, 48 hour, 2-4 Day Delivery, etc.
Royal Mail (not insured and at your risk), available for orders of single items within the size/weight limits of post.

If you wish to collect your order, please choose that option from the list of carriage options shown on your order summary.  If you require the order to be packed for collection with your own courier, it’s certainly possible, please contact us.

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To browse, click on the Shop button at the top of the page. If you know what you require, enter the product code or description into the Search box on the top right-hand side, then click Search.

When you have found the product you require, click on its picture or name. You will be taken to a page showing a larger picture, together with more information about the item, and price. Prices vary according to quantity ordered and the type of decoration you require (Plain, Engraved or Printed).

Images on this site are for illustrative purposes only. They are not indicative of orders nor are they endorsed by the individual companies, whose logos may appear on these images.

Once you are viewing a product, you can then choose the type of decoration required. Click on the appropriate button.

A page will appear which allows you to Configure the order (choose the quantity of the product, and if appropriate, allows you to specify the design & layout of engraving [and colour for printing]).

Some ‘sets’ of glasses can be individually decorated. Under these circumstances, our web site allows you to specify the decoration for each item or type of item, for example, a set of 6 glasses can be engraved with the same design, or they can each be engraved with a different design.

When you have configured an item, it will be added to your order. You may then choose to return to the shop, or you can checkout.

Each order is preset with the contact information for your ‘profile’, contained in your registration information. You can change the invoice or delivery address (changing the delivery address may alter your carriage charge).

To check out, click the “Checkout” button at the bottom of the order and proceed through the various stages of checkout as you are prompted.

We may send you ‘order updates’ to inform you about the stage of processing your order. Until we have prepared the artwork (if any) for your order, you will be able to review and modify your order. Simply log-in to your account on our website, review the order, change or add to it as required, then send it to us.

You may find that amendments or additions are not possible because the order has already entered production or our accounting system. Under these circumstances please contact us and we will usually be able to change your order.

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How do I get into the Glass Engraving Business?

There are a number of ways of engraving glass/crystal. Laser, machine, hand and sandblasting. We prefer the latter, due to the deep, even and faithful finish. The equipment required can be obtained from us. Allow around £5k for a complete set of equipment including Free training (2 x 4 hour sessions which we guarantee will give you the confidence you need to engrave and maintain your equipment). Then you may need samples, so add on as much as you can – a bigger range will attract more customers. Then you need to Market your business (we can help with this, in the form of catalogues, websites etc.). If you are serious, talk with us first and avoid the many pitfalls.

I have a customer who wants glasses made out of recycled glass. Can you help?

We know of two companies that make glasses out of recycled glass and that is all they do. The quantities would have to be substantial and we would need to know the shape of glass required, the budget and the customer’s lead time. We would then investigate the possibility of supply.

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Why can I only have goods sent on 24 hour service, it’s expensive for one item!

During checkout there will normally be several options for delivery. There will certainly be one for 48 hour – and maybe for First Class Post too, if the item does not weigh too much.

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Can you hot foil block die cut boxes?

No. The boxes only have a thin layer of paper over the corrugated card. We only hot foil block rigid boxes. Tubes can be pad printed but not hot foil blocked.

I need a die cut box for a decanter but it needs to be bigger than the ones you already supply. Can you get them made for me?

Yes we can, but the minimum quantity is 1000 pieces.

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What are my favourite items?

Your favourites list contains all of the products that you have marked as a favourite.

You can add an product to this list by clicking on the heart icon located underneath the main image when viewing a product page.

You can remove a product from this list by clicking on the heart icon a second time.

Products you have made your favourites will have the heart icon illuminated in red. You can also see all your favourites.., and add them to an order directly from that page.

Why can I only buy items in ‘Singles’?

The default photograph shown first on the website is for Singles. Alongside the main image are other products with different Packaging Options. Click on the catalogue number of your choice and the photograph and prices will swap places with the Singles option.

Your website says Logo + 12 words. Can I have extra words?

Yes, we will engrave or print additional words for a small extra charge and our ordering service will calculate this for you. This is providing the piece/s you select are large enough to take the additional text.

What’s the difference between Earle and Inverness Crystal Brands?

They are exactly the same products, the only difference is in the packaging. Earle products are supplied in Import Boxes (white, brown, blue card) and Inverness Crystal are all supplied in Branded, Satin Lined Boxes.

I am having trouble adding items to my order – my order is always empty

Certain security settings on your PC may prevent our website from remembering your order. We use ‘cookies’ to associate a person with an order.

To change your security settings in Internet Explorer, please do the following:

1. Pull down the Tools menu of Internet Explorer.
2. Select Internet Options.
3. Select the Privacy tab.
4. Click the Advanced button.
5. Check Override automatic cookie handling.
6. Select Accept for First-party Cookies.
7. Check the Always allow session cookies box.

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What Forms of Printing do you offer?

Two forms:

1. Pad Printing can be up to 4 colours. It is the least expensive but could be removed if someone took a sharp hobby knife to the print. Not suitable for dish washers.
2. Decal Transfer Printing is labour intensive and fired in a kiln at 600°C. We can provide as many different colours as you require, but not to Pantone colours. Although we do not recommend washing any glass in a dish washer, the print will last for many hundreds of washes before it starts to fade.

If you are interested in Printing, please ask for our Information Sheets.

Which colours do you offer for Pad Printing?

Frosted Colour print is the most popular, because it emulates the colour of deep engraving. You can also select from Black, Dark Blue, Gold, Orange, Purple, Red, Silver, Light Blue, White and Yellow. We will also mix colours to be near to your requirements, but not to Pantone colours, due to the translucency of glass.

What are Pantone Colours?

These are colour/shade specific to a standard industry numbering system. Each shade/colour has its own number – and there are different numbers for printing the colour onto matte or glossy papers too! Due to the translucency of glass, we cannot work to Pantone Colours.

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