What are my favourite items?
Your favourites list contains all of the products that you have marked as a favourite.
You can add an product to this list by clicking on the heart icon located underneath the main image when viewing a product page.
You can remove a product from this list by clicking on the heart icon a second time.
Products you have made your favourites will have the heart icon illuminated in red. You can also see all your favourites.., and add them to an order directly from that page.
Why can I only buy items in ‘Singles’?
The default photograph shown first on the website is for Singles. Alongside the main image are other products with different Packaging Options. Click on the catalogue number of your choice and the photograph and prices will swap places with the Singles option.
Your website says Logo + 12 words. Can I have extra words?
Yes, we will engrave or print additional words for a small extra charge and our ordering service will calculate this for you. This is providing the piece/s you select are large enough to take the additional text.
What’s the difference between Earle and Inverness Crystal Brands?
They are exactly the same products, the only difference is in the packaging. Earle products are supplied in Import Boxes (white, brown, blue card) and Inverness Crystal are all supplied in Branded, Satin Lined Boxes.
I am having trouble adding items to my order – my order is always empty
Certain security settings on your PC may prevent our website from remembering your order. We use ‘cookies’ to associate a person with an order.
To change your security settings in Internet Explorer, please do the following:
- Pull down the Tools menu of Internet Explorer.
- Select Internet Options.
- Select the Privacy tab.
- Click the Advanced button.
- Check Override automatic cookie handling.
- Select Accept for First-party Cookies.
- Check the Always allow session cookies box.